Generative HR: How AI Tools Like ChatGPT Are Transforming Employee Support and HR Services
1. Introduction: The Rise of Generative HR The year 2025 marks a major shift in human resources. Generative AI — technologies that create new content, text, and solutions — is transforming how HR departments operate. Instead of traditional emails and static FAQs, employees now interact with intelligent chatbots, virtual assistants, and predictive analytics systems. One of the most powerful examples is ChatGPT, which has moved from a simple writing tool to a trusted HR partner — answering employee questions, generating reports, and even writing internal policies. This new wave of Generative HR allows companies to provide 24/7 HR support, reduce administrative time, and deliver more personalized experiences to employees. 2. From Manual to Intelligent Support Traditionally, HR teams spent countless hours answering repetitive questions about leaves, benefits, or attendance. Generative AI tools now automate these interactions. For example, companies like Coca-Cola and PwC have deployed AI-p...